Refund & Return Policy — Accend Nutra

Last Updated: September 2026

At Accend Nutra, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or tampered product, please contact us so we can assist you with the return or replacement process.

1. Return Eligibility

Products may be eligible for return or replacement if:

📦 The product was received damaged.
❌ You received an incorrect product.
🛑 The package appears tampered with or compromised.
🏷️ The product is defective or has a manufacturing issue.
📋 The product received does not match your order.

To help us resolve the issue quickly, you may be required to provide photographs or videos of the product, packaging, shipping label, and damage.

2. Non-Returnable Products

For hygiene, safety, and product-quality reasons, opened or used nutrition and supplement products may generally not be eligible for return.

Returns may also not be accepted for:

Products that have been opened or consumed
Products damaged after delivery due to improper handling
Products without the original packaging, seal, or labels
Products purchased from unauthorized sellers
Products returned without prior approval
Products where the return request is made outside the applicable return period

3. Return Request Period

Please contact Accend Nutra within 48 hours of delivery if you receive a damaged, incorrect, defective, or tampered product.

Requests submitted after the applicable return period may not be accepted.

4. How to Request a Return

Step 1 — Contact Us

Send your return request to our customer support team.

Step 2 — Share Order Details

Provide:

Order number
Product name
Reason for return
Photographs/videos of the product
Photographs of the outer packaging and shipping label

Step 3 — Verification

Our team will review the request and determine whether the product qualifies for a return or replacement.

Step 4 — Return/Replacement

If approved, we will provide instructions for the next steps.

💰 REFUND POLICY

If your refund is approved, the refund will be processed after the returned product has been received and inspected, where applicable.

Refunds may be issued to the original payment method or through another appropriate method, depending on the payment and order circumstances.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

6. Replacement

Where appropriate, Accend Nutra may offer a replacement instead of a refund, particularly when:

The wrong product was delivered.
The product arrived damaged.
The product has a verified manufacturing defect.
The shipment was compromised during delivery.

Replacement availability is subject to stock availability.

7. Damaged Package at Delivery

If your package arrives visibly damaged, opened, or tampered with:

📸 Take photographs/videos before opening the package whenever possible.

Please contact us immediately with the relevant order details and evidence so that we can investigate the issue with our shipping partner.

8. Cancellation Policy

You may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is approved, any eligible refund will be processed according to the applicable payment method and refund procedure.

9. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error attributable to Accend Nutra, a damaged product, an incorrect product, or another eligible issue.

Return shipping arrangements will depend on the reason for the return and the outcome of our verification.

10. Refunds Not Available For

Refunds may not be provided for:

Change of mind after purchase
Incorrect product selection by the customer
Products that have been opened or used
Damage caused by improper storage or handling
Products purchased from unauthorized sources
Failure to follow product storage instructions
Requests submitted outside the applicable return period

11. Important Product-Quality Notice

For supplements and nutrition products, customers should check the seal, packaging, expiry/best-before information, and product condition upon delivery.

Do not consume a product if the seal appears broken, the packaging is seriously damaged, or the product appears compromised. Contact our support team for assistance.