Shipping Policy — Accend Nutra

Last Updated: September 2026

At Accend Nutra, we aim to provide a smooth, reliable, and convenient delivery experience. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

📦 Orders are generally processed within 1–2 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may vary during sales, promotions, holidays, or periods of high order volume.

You will receive order-related updates through the contact information provided during checkout.

2. Shipping & Delivery Time

After dispatch, delivery generally takes approximately:

🇮🇳 3–7 Business Days

Delivery times may vary depending on your location, courier availability, weather, holidays, and other logistical conditions.

Remote and hard-to-reach locations may require additional delivery time.

Please note: Delivery timelines are estimates and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

🎁 FREE SHIPPING

Free shipping may be available on eligible orders above ₹999.

The minimum order value and applicable shipping offer may change from time to time.

4. Delivery Areas

We currently aim to deliver products across India, subject to courier service availability for the customer’s location.

Some remote locations, restricted areas, or addresses outside courier coverage may not be serviceable.

If an address is found to be non-serviceable, we may contact the customer to arrange an alternative delivery solution or process an eligible refund.

5. Order Tracking

Once your order has been shipped, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to monitor your shipment’s progress.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

Full name
House/Flat number
Street/locality
City
State
PIN code
Contact number

Accend Nutra will not be responsible for delivery delays or failed delivery caused by incorrect, incomplete, or outdated address information provided by the customer.

If an order has not yet been dispatched, contact our support team as soon as possible to request an address correction.

7. Delayed Delivery

Occasionally, deliveries may be delayed because of circumstances beyond our reasonable control, including:

🚚 Courier delays
🌧️ Severe weather
🛣️ Transportation disruptions
🎉 Public holidays
📦 High shipment volumes
🌐 Technical or logistical issues
🚧 Local restrictions

We will make reasonable efforts to assist customers in tracking delayed shipments.

8. Failed Delivery Attempts

Our delivery partner may make multiple delivery attempts.

A shipment may be returned to the sender if:

The customer is unavailable after repeated attempts.
The address is incorrect or incomplete.
The customer refuses delivery.
The courier cannot access the delivery location.
The customer does not respond to delivery communications.

Additional shipping charges may apply for re-shipping, where applicable.

9. Damaged or Tampered Packages

Please inspect your package when it arrives.

If the package appears damaged, opened, leaking, or tampered with, please:

📸 Take clear photographs/videos of the package.
🏷️ Keep the shipping label and packaging.
📩 Contact Accend Nutra as soon as possible.
🛑 Do not consume a product if its seal or packaging appears compromised.

We may request photographs, videos, or other information to investigate the issue.

10. Missing or Incorrect Products

If you receive:

❌ The wrong product
📦 A missing item
🛑 A damaged product
🔒 A tampered product

please contact our customer support team within 48 hours of delivery.

We will review the issue and, where eligible, arrange a replacement or refund according to our Refund & Return Policy.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, applicable COD charges or restrictions will be displayed during checkout.

COD availability may depend on the delivery location, order value, courier service, and other operational factors.

12. Order Cancellation

Orders may be eligible for cancellation before dispatch.

Once an order has been shipped, cancellation may not be possible.

For cancellation requests, contact our customer support team as soon as possible with your order number.

13. Multiple Products in One Order

If your order contains multiple products, they may be shipped together or separately depending on product availability, warehouse processing, and logistics.

You may receive separate tracking information for different shipments.

14. Shipping Partners

Accend Nutra may use third-party courier and logistics partners to deliver orders.

Once a shipment is handed over to the courier, delivery is subject to the courier’s operational processes and service coverage. We will provide reasonable assistance with tracking and delivery-related concerns.